Service area
We currently sell and ship only to addresses within the State of Texas. This policy applies to orders shipped to Texas addresses.
Alcohol sales
Due to the nature of alcoholic beverages and applicable regulations and quality control requirements, we do not accept returns for alcoholic products once they have been sold and delivered, except in the limited circumstances described below.
Eligible replacements (limited exceptions)
We will coordinate a replacement (or, where appropriate, store credit or refund at our discretion) only if one of the following applies:
- Your order arrived damaged (for example, broken cans, leakage) at the time of delivery.
- The product was unfit for consumption upon delivery.
- The product is subject to a manufacturer safety issue or recall.
These exceptions are consistent with common Texas industry guidance regarding exchanges for damaged, unfit, or safety-related issues.
How to report an issue
To request help with a damaged, defective, or incorrect order:
- Email us at admin@civettawine.com within 48 hours of delivery.
- Include your order number, a brief description, and photos of:
- the item(s),
- the packaging,
- the shipping label.
Do not discard the product or packaging until we confirm next steps.
Incorrect items
If you received the wrong item(s), contact us within 48 hours of delivery. We will work with you to correct the order.
Refund timing (if a refund is issued)
If we approve a refund, it will be processed to the original payment method within 5-10 business days after approval. Bank processing times may vary.